Privacy Policy
This Privacy Policy was last
updated on May 11, 2024.
Thank you for joining Couxion. We at Couxion (“Couxion”, “we”, “us”)
respect your privacy and want you to understand how we collect, use, and share
data about you. This Privacy Policy covers our data collection practices and
describes your rights regarding your personal data.
Unless we link to a different policy or state otherwise, this Privacy
Policy applies when you visit or use Couxion websites, mobile applications,
APIs, or related services (the “Services”). It also applies to
prospective customers of our business and enterprise products.
By using the Services, you agree to the terms of this Privacy Policy. You shouldn’t use the
Services if you don’t agree with this Privacy Policy or any other agreement
that governs your use of the Services.
1. What Data We Get
We collect
certain data from you directly, like information you enter yourself, data about
your consumption of content, and data from third-party platforms you connect
with Couxion. We also collect some data automatically, like information about
your device and what parts of our Services you interact with or spend time
using. All data listed in this section is subject to the following processing
activities: collecting, recording, structuring, storing, altering, retrieving,
encrypting, pseudonymizing, erasing, combining, and transmitting.
1.1 Data You Provide to Us
We may
collect different data from or about you depending on how you use the Services.
Below are some examples to help you better understand the data we collect.
When you create an account and use the Services,
including through a third-party platform, we collect any data you provide
directly, including:
Category
of Personal Data |
Description |
Legal
Basis for Processing |
Account
Data |
In order to use certain features (like accessing content), you need to
create a user account, which requires us to collect and store your email
address, password, and account settings. To create an instructor account, we
collect and store your name, email address, password, and account settings.
As you use certain features on the site, you may be prompted to submit
additional information including occupation, government ID information,
verification photo, date of birth, race/ethnicity, skill interests, and phone
number. Upon account creation, we assign you a unique identifying number. |
|
Profile
Data |
You can also choose to provide
profile information like a photo, headline, biography, language, website
link, social media profiles, country, or other data. Your Profile Data will
be publicly viewable by others. |
|
Shared
Content |
Parts of the Services let you interact with other users or share
content publicly, including by uploading courses and other educational
content, posting reviews about content, asking or answering questions,
sending messages to students or instructors, or posting photos or other work
you upload. Such shared content may be publicly viewable by others depending
on where it is posted. |
|
Learning
Data |
When you access content, we
collect certain data including which courses, assignments, labs, workspaces,
and quizzes you’ve started and completed; content and subscription purchases
and credits; subscriptions; completion certificates; your exchanges with
instructors, teaching assistants, and other students; and essays, answers to
questions, and other items submitted to satisfy course and related content
requirements. |
|
Student
Payment Data |
If you make purchases, we collect certain data about your purchase
(such as your name, billing address, and ZIP code) as necessary to process
your order and which may optionally be saved to process future orders. You
must provide certain payment and billing data directly to our payment service
providers, including your name, credit card information, billing address, and
ZIP code. We may also receive limited information, like the fact that you
have a new card and the last four digits of that card, from payment service
providers to facilitate payments. For security, Couxion does not collect or
store sensitive cardholder data, such as full credit card numbers or card
authentication data. |
|
Instructor
Payment Data |
If you are an instructor, you
can link your PayPal, Payoneer, or other payment account to the Services to
receive payments. When you link a payment account, we collect and use certain
information, including your payment account email address, account ID,
physical address, or other data necessary for us to send payments to your
account. In some instances, we may collect ACH or wire information to send
payments to your account. In order to comply with applicable laws, we also
work with trusted third parties who collect tax information as legally
required. This tax information may include residency information, tax
identification numbers, biographical information, and other personal
information necessary for taxation purposes. For security, Couxion does not
collect or store sensitive bank account information. The collection, use, and
disclosure of your payment, billing, and taxation data is subject to the
privacy policy and other terms of your payment account provider. |
|
Data
About Your Accounts on Other Services |
We may obtain certain information through your social media or other
online accounts if they are connected to your Couxion account. If you log in
to Couxion via Facebook or another third-party platform or service, we ask
for your permission to access certain information about that other account.
For example, depending on the platform or service we may collect your name,
profile picture, account ID number, login email address, location, physical
location of your access devices, gender, birthday, and list of friends or
contacts. Those platforms and services make
information available to us through their APIs. The information we receive
depends on what information you (via your privacy settings) or the platform
or service decide to give us. If you access or use our Services through a
third-party platform or service, or click on any third-party links, the
collection, use, and sharing of your data will also be subject to the privacy
policies and other agreements of that third party. |
|
Sweepstakes,
Promotions, and Surveys |
We may invite you to complete
a survey or participate in a promotion (like a contest, sweepstakes, or
challenge), either through the Services or a third-party platform. If you
participate, we will collect and store the data you provide as part of
participating, such as your name, email address, postal address, date of
birth, or phone number. That data is subject to this Privacy Policy unless
otherwise stated in the official rules of the promotion or in another privacy
policy. The data collected will be used to administer the promotion or
survey, including for notifying winners and distributing rewards. To receive
a reward, you may be required to allow us to post some of your information
publicly (like on a winner’s page). Where we use a third-party platform to
administer a survey or promotion, the third party’s privacy policy will
apply. |
|
Communications
and Support |
If you contact us for support or to report a problem or concern
(regardless of whether you have created an account), we collect and store
your contact information, messages, and other data about you like your name,
email address, messages, location, Couxion user ID, refund transaction IDs,
and any other data you provide or that we collect through automated means
(which we cover below). We use this data to respond to you and research your
question or concern, in accordance with this Privacy Policy. |
|
The data listed above is stored
by us and associated with your account.
1.2 Data We Collect through
Automated Means
When you access the Services
(including browsing content), we collect certain data by automated means,
including:
Category
of Personal Data |
Description |
Legal Basis for Processing |
System
Data |
Technical data about your computer or device, like your IP address,
device type, operating system type and version, unique device identifiers,
browser, browser language, domain and other systems data, and platform types. |
|
Usage
Data |
Usage statistics about your
interactions with the Services, including content accessed, time spent on
pages or the Service, pages visited, features used, your search queries,
click data, date and time, referrer, and other data regarding your use of the
Services. |
|
Approximate
Geographic Data |
An approximate geographic location, including information like
country, city, and geographic coordinates, calculated based on your IP
address. |
|
The data listed above is
collected through the use of server log files and tracking technologies, as
detailed in the “Cookies and Data Collection Tools” section below. It is stored
by us and associated with your account.
1.3 Data From Third Parties
If you are a Couxion Business
enterprise or corporate prospect, in addition to information you submit to us,
we may collect certain business contact information from third-party commercial
sources.
2. How We Get Data About You
We use tools like cookies, web
beacons, and similar tracking technologies to gather the data listed above.
Some of these tools offer you the ability to opt out of data collection.
2.1 Cookies and Data Collection
Tools
We use cookies, which are small
text files stored by your browser, to collect, store, and share data about your
activities across websites, including on Couxion. They allow us to remember
things about your visits to Couxion, like your preferred language, and to make
the site easier to use. To learn more about cookies, visit https://cookiepedia.co.uk/all-about-cookies.
We may also use clear pixels in emails to track deliverability and open rates.
Couxion and service providers acting on our behalf (like Google
Analytics and third-party advertisers) use server log files and automated data
collection tools like cookies, tags, scripts, customized links, device or
browser fingerprints, and web beacons (together, “Data Collection
Tools“) when you access and use the Services. These Data Collection Tools
automatically track and collect certain System Data and Usage Data (as detailed
in Section 1) when you use the Services. In some cases, we tie data gathered
through those Data Collection Tools to other data that we collect as described
in this Privacy Policy.
2.2 Why We Use Data Collection
Tools
Couxion uses the following types
of Data Collection Tools for the purposes described:
You can set your web browser to alert you about attempts to place
cookies on your computer, limit the types of cookies you allow, or refuse
cookies altogether. If you do, you may not be able to use some or all features
of the Services, and your experience may be different or less functional. To
learn more about managing Data Collection Tools, refer to Section 6.1 (Your
Choices About the Use of Your Data) below.
3. What We Use Your Data For
We use your data to do things
like provide our Services, communicate with you, troubleshoot issues, secure
against fraud and abuse, improve and update our Services, analyze how people
use our Services, serve personalized advertising, and as required by law or
necessary for safety and integrity. We retain your data for as long as it is
needed to serve the purposes for which it was collected.
We use the data we collect
through your use of the Services to:
4. Who We Share Your Data With
We share certain data about you
with instructors, other students, companies performing services for us, Couxion
affiliates, our business partners, analytics and data enrichment providers,
your social media providers, companies helping us run promotions and surveys,
and advertising companies who help us promote our Services. We may also share
your data as needed for security, legal compliance, or as part of a corporate
restructuring. Lastly, we can share data in other ways if it is aggregated or
de-identified or if we get your consent.
We may share your data with
third parties under the following circumstances or as otherwise described in
this Privacy Policy:
5. Security
We use appropriate security
based on the type and sensitivity of data being stored. As with any
internet-enabled system, there is always a risk of unauthorized access, so it’s
important to protect your password and to contact us if you suspect any unauthorized
access to your account.
Couxion takes appropriate
security measures to protect against unauthorized access, alteration,
disclosure, or destruction of your personal data that we collect and store.
These measures vary based on the type and sensitivity of the data.
Unfortunately, however, no system can be 100% secured, so we cannot guarantee
that communications between you and Couxion, the Services, or any information
provided to us in connection with the data we collect through the Services will
be free from unauthorized access by third parties. Your password is an
important part of our security system, and it is your responsibility to protect
it. You should not share your password with any third party, and if you believe
your password or account has been compromised, you should change it immediately
and contact our Support Team with any concerns.
6. Your Rights
You have certain rights around
the use of your data, including the ability to opt out of promotional emails,
cookies, and collection of your data by certain third parties. You can update
or terminate your account from within our Services, and can also contact us for
individual rights requests about your personal data. Parents who believe we’ve
unintentionally collected personal data about their underage child should
contact us for help deleting that information.
6.1 Your Choices About the Use
of Your Data
You can choose not to provide
certain data to us, but you may not be able to use certain features of the
Services.
If you have any questions about your data, our use of it, or your
rights, contact us at privacy@Couxion.com.
6.2 Accessing, Updating, and
Deleting Your Personal Data
You can access and update your
personal data that Couxion collects and maintains as follows:
6.3 Our Policy Concerning
Children
We recognize the privacy
interests of children and encourage parents and guardians to take an active
role in their children’s online activities and interests. Individuals younger
than 18 years of age, but of the required age for consent to use online services
where they live (for example, 13 in the US or 16 in Ireland), may not set up an
account, but may have a parent or guardian open an account and help them access
appropriate content. Individuals younger than the required age for consent to
use online services may not use the Services. If we learn that we’ve collected
personal data from a child under those ages, we will take reasonable steps to
delete it.
Parents who believe that Couxion may have collected personal data from a
child under those ages can submit a request that it be removed to privacy@Couxion.com.
7. Jurisdiction-Specific Rules
If you live in California, you
have certain rights related to accessing and deleting your data, as well as
learning who we share your data with. If you live in Australia, you have the
right to make a formal complaint with the appropriate government agency. Users
outside of the United States should note that we transfer data to the US and
other areas outside of the European Economic Area.
7.1 Users in California
Users who are California
residents have certain rights under the California Consumer Privacy Act,
(“CCPA”). If you are an eligible California user, included in these rights are:
CCPA has a specific definition of a “sale” and “sharing” and while Couxion
does not, in the traditional sense, sell your personal information or the
personal information of any of our users, we do use cookies that make
non-personally identifiable information available to select third-parties,
including for cross-context advertising. To opt out of such a “sale” and
“sharing,” click on the “Do Not Sell or Share My Personal Information” link at
the bottom of this page.
To exercise any of these rights under CCPA, please email privacy@Couxion.com or
write to us at Couxion, Attn: Privacy/Legal Team, 600 Harrison Street, 3rd
floor, San Francisco CA 94107. CCPA allows you to designate an authorized agent
to make these requests on your behalf. For your protection, we may require that
the request be sent through the email address associated with your account, and
we may need to verify you and/or your agent’s identity before fulfilling your
request.
Additionally, for more information about the personal information we
collect and how we collect it, please see the sections above entitled “What
Data We Get” and “How We Get Data About You.”
To learn about the business and commercial purposes for which your
personal information is collected and the categories of service providers who
have access to your personal information, please see the sections above
entitled “What We Use Your Data For” and “Who We Share Your Data With.”
As a California resident, you also have the right to request certain
details about what personal information we share with third parties for those
third parties’ direct marketing purposes. To submit your request, send an email
to privacy@Couxion.com with
the phrase “California Shine the Light” and include your mailing address, state
of residence, and email address.
Since there is no widely accepted standard for the browser-initiated Do
Not Track signal, we do not currently recognize or respond to Do Not Track
signals.
7.2 Users in Nevada
Couxion does not sell its users’
personal information or personal data. Nonetheless, Nevada residents have the right
to submit a request that we do not sell your covered personal information,
which you can do by emailing privacy@Couxion.com or writing to us at Couxion,
Attn: Privacy/Legal Team, 600 Harrison Street, 3rd floor, San Francisco CA
94107.
7.3 Users in Australia
If you are an Australia resident
and you have a complaint, you may refer it to the office of the Australian
Information Commissioner (“OAIC”). You can contact OAIC by visiting www.oaic.gov.au;
forwarding an email to enquiries@oaic.gov.au; telephoning 1300 363
992; or writing to OAIC at GPO Box 5218, Sydney NSW 2001. You may contact our
privacy team at privacy@Couxion.com to make a complaint about a breach
of the Australian Privacy Principles which will be responded to within 30 days.
7.4 Users in the European
Economic Area (“EEA”) and United Kingdom (“UK”)
If you are located in the EEA or
UK, you have the right to request access to your data in a portable format and
to request the rectification, erasure, restriction of processing, or objection
to processing of your personal data. You may use the information in Section 6.2
to submit your request. Additionally, if you are located in the EEA, UK, or
Switzerland, you also have the right to lodge a complaint with your supervisory
authority.
Personal data is also processed outside of the UK, Switzerland, and the
EEA by our Couxion group companies, or our service providers, including to
process transactions, facilitate payments, and provide support services as
described in Section 4. We use the Controller-to-Processor Standard Contractual
Clauses adopted by the European Commission to facilitate transfers of personal
data from the EEA to third countries and have entered into data processing
agreements with our service providers and Couxion group companies to restrict
and regulate their processing of your data. By submitting your data or using
our Services, you consent to this transfer, storage, and processing by Couxion
and its processors.
7.5 Data Privacy Framework (for
EU/EEA, UK, and Swiss data subjects)
Couxion, Inc. complies with the
EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S.
DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by
the U.S. Department of Commerce. Couxion, Inc. has certified to the U.S.
Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework
Principles (EU-U.S. DPF Principles) with regard to the processing of personal
data received from the European Union in reliance on the EU-U.S. DPF and from
the United Kingdom (and Gibraltar) in reliance on the UK Extension to the
EU-U.S. DPF. Couxion, Inc. has certified to the U.S. Department of Commerce
that it adheres to the Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S.
DPF Principles) with regard to the processing of personal data received from
Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between
the terms in this Privacy Policy and the EU-U.S. DPF Principles and/or the
Swiss-U.S. DPF Principles, the Principles shall govern. To learn more about the
Data Privacy Framework (DPF) program, and to view our certification, please
visit https://www.dataprivacyframework.gov/.
The Federal Trade Commission has jurisdiction over Couxion Inc.’s
compliance with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK
Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework
(Swiss-U.S. DPF).
We are committed to subject to the DPF Principles all personal data
received from the European Union, UK and Gibraltar, and Switzerland. The types
of personal data collected are described in Section 1 of this Privacy Policy.
The purposes for which we collect and use personal data are described in
Section 3 of this Privacy Policy. The type of third parties to whom we disclose
personal data are described in Section 4 of this Privacy Policy. We remain
responsible for any of your personal data that is shared under the Onward
Transfer Principle with third parties for external processing on our behalf.
Additionally, we may be required to disclose personal data in response to
lawful requests by public authorities, including to meet national security or
law enforcement requirements. Couxion, Inc. shall remain liable under the DPF
Principles if its agent processes personal information in a manner inconsistent
with the DPF Principles, unless Couxion, Inc. proves that it is not responsible
for the event giving rise to the damage.
Individuals have the right to access their personal data, and
instructions on doing so are provided in Section 6.2 of this Privacy Policy.
Individuals may also limit the use and disclosure of their personal data as
described in Section 6.1.
In compliance with the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF,
and the Swiss-U.S. DPF, Couxion, Inc. commits to resolve DPF Principles-related
complaints about our collection and use of your personal information. EU, UK
and Swiss individuals with inquiries or complaints regarding our handling of
personal data received in reliance on EU-U.S. DPF, the UK Extension to the
EU-U.S. DPF, and the Swiss-U.S. DPF, should first contact Couxion at privacy@Couxion.com.
In compliance with the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF,
and the Swiss-U.S. DPF, Couxion, Inc. commits to refer unresolved complaints
concerning our handling of personal data received in reliance on EU-U.S. DPF,
the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF, to the
International Centre for Dispute Resolution/American Arbitration Association
(ICDR-AAA), an alternative dispute resolution provider based in the United
States. If you do not receive timely acknowledgment of your DPF
Principles-related complaint from us, or if we have not addressed your DPF
Principles-related complaint to your satisfaction, please visit https://go.adr.org/dpfeufiling.html for
more information or to file a complaint. The services of ICDR-AAA are provided
at no cost to you. Under certain conditions, you may invoke binding arbitration
for complaints regarding DPF compliance not resolved by any of the other DPF
mechanisms as more particularly detailed here: https://www.dataprivacyframework.gov/s/article/ANNEX-I-introduction-dpf?tabset-35584=2
7.6 Users Outside of the U.S.
In order to provide the Services
to you, we must transfer your data to the United States and process it there. If you are using the
Services from outside the United States, you consent to the transfer, storage,
and processing of your data in and to the United States or other countries.
8. Updates & Contact Info
When we make a material change
to this policy, we’ll notify users via email, in-product notice, or another
mechanism required by law. Changes become effective the day they’re posted.
Please contact us via email or postal mail with any questions, concerns, or
disputes.
8.1 Modifications to This
Privacy Policy
From time to time, we may update this Privacy Policy. If we make any material change to it, we will notify you via email, through a notification posted on the Services, or
required by applicable law. We will also include a
summary of the key changes. Unless
stated otherwise, modifications will become effective on the day they are
posted.
As permitted by applicable law, if you continue to use the Services
after the effective date of any change, then your access and/or use will be
deemed an acceptance of (and agreement to follow and be bound by) the revised
Privacy Policy. The revised Privacy Policy supersedes all previous Privacy
Policies.
8.2 Interpretation
Any capitalized terms not
defined in this policy are defined as specified in Couxion's Terms of Use.
Any version of this Privacy Policy in a language other than English is provided
for convenience. If there is any conflict with a non-English version, you agree
that the English language version will control.
8.3 Questions
If you have any questions,
concerns, or disputes regarding our Privacy Policy, please feel free to contact
our privacy team (including our Data Protection Officer) at privacy@couxion.com.